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FAQ
Q.  When and how will my order be shipped?
    Please check our shipping policy.
Q.  Do you ship to an APO or P.O. Box?
    Yes we do, your package will be sent through USPS.
Q.  Can I pick my order up at your location?
    You sure can, simply click the store pickup option under the shipping menu.
Q.  Will you combine shipping on multiple orders?
    Yes, simply send us a message that you will have multiple orders and would like shipping combined.
Q.  Will I receive a tracking number?
    Yes, A tracking number will be sent to the email address provided. Be sure too check any spam folders as they sometimes end up there.
Q.  Do you ship fluids i.e oil, coolant, transmission fluid?
    Yes, standard shipping applies.
Q.  Do you ship airbags and batteries?
    No, they are considered hazmat and are available for pick up only.
Q.  Do you ship internationally?
    No, we currently do not offer internationally. We hope to change this in the future.
Q.  Will an invoice be included?
    Yes, all orders will include an invoice. They will be inserted in a packing sleeve.
Q.  How may I order?
    Starting 10/14/13 all orders must go through the website. There is no way around this due to recent fraud.
Q.  Do you charge sales tax?
    Yes, sales tax is applied to Ohio residents.
Q.  When will my credit card be charged?
    Your card will be charged when all the parts for your order have arrived.
Q.  Do I have to order through the website?
    Yes, starting 10/14/13 all orders must be placed through the website to get the discount pricing. This is to protect against fraud.
Q.  Do you sell BMW OEM parts?
    Yes, all parts are BMW OEM and have a two year warranty.
Q.  Do you have a phone number I can reach you at?
    No, all questions are handled through email or Google chat. This is due to the high volume of inquiries.
Q.  Where can I find part numbers?
    The website Realoem.com is a great site to find part numbers and diagrams for you vehicle.
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